Recall.ai has identified the root cause and their systems are operating normally again. Bots should now be joining video calls as expected.

They are continuing to monitor closely and applying additional measures to ensure the issue is fully addressed. A final confirmation update is expected by 11:00AM PDT.

Current status: Service has resumed. Recall.ai is applying final measures to confirm full resolution.

We'll post a final update once Recall.ai confirms everything is fully resolved. Thanks for your patience throughout this.

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We're seeing early signs of recovery. Some bots are now able to join video calls, and we're continuing to monitor the situation closely.

Recall.ai has identified the issue and is actively applying mitigations. They've committed to a further update by 8:15AM PDT. You can follow the incident in real time on our status page at https://status.corecruit.com

Current status: Recovering. Recall.ai has identified the root cause and mitigations are in progress. Some bots are joining successfully; others may still be affected.

In the meantime The CoRecruit desktop app remains fully operational and can be used to record your meetings.

We'll post another update once full service is confirmed restored.

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We're aware that bots are currently unable to join video calls. Recall.ai, our video bot infrastructure provider, is experiencing API timeouts and bot failures in their us-east-1 region. You can follow their incident in real time on the Recall.ai status page.

Who is affected: All users attempting to start or schedule bot-joined meetings.

Current status: Investigating. Recall.ai has an active incident underway and has committed to a status update shortly. Resolution is dependent on their team.

In the meantime: There is no workaround at this time. We recommend holding off on scheduling new bot-joined calls until the issue is resolved. In the meantime, the CoRecruit desktop app is fully operational and can be used to record your meetings. If you haven't already, please download the CoRecruit Desktop app through the links in our website footer - https://corecruit.com 

We'll post an update here once service is restored. If you're affected and need immediate help, contact our support team.