We're aware that some users are experiencing errors during call transcription. Our team is actively investigating and we'll update this post as soon as we have more information.

Who is affected

Users generating transcripts from calls may encounter errors during processing.

Current status

Investigating — we've traced the issue to one of our transcription sub-processors and are working with them to resolve it. You can check their status at - https://status.assemblyai.com/

In the meantime

There is no workaround at this time.

We'll post an update here as soon as the issue is resolved. If you're affected and need immediate help, contact our support team.

— The CoRecruit Team

Recording a conversation shouldn't take five steps. That's why we built companion apps: focused desktop and mobile experiences built around one job, capturing conversations the moment they happen.

Here's what you can do:

- Start recording instantly, whatever the situation from botless call recording, to in-person meetings, and anything in between

- Make and receive calls right from the app, no extra steps

- Everything you capture syncs straight to your CoRecruit account, so nothing's stuck on the device

How it works

Download the desktop app from your profile dropdown in the top right corner of CoRecruit, then select Companion Apps. Sign in with your existing account and you're ready to go — mobile apps for iOS and Android are coming very soon!

The web app remains home base for everything else, including your pipeline, projects, and reporting. Companion apps are built to get you in and out fast, so the web app is where the full toolkit lives.

Read the full guide →

We're aware that some phone call recordings aren't fully processing. The recording is intact, but the meeting isn't able to reference the file yet.

Who is affected

Meetings with phone call recordings from our telecom provider. If your recording appears missing or unavailable, this issue is likely why.

Current status

Investigating. We don't yet have an ETA but will update this post as soon as we do. In the meantime, please check our status page (https://status.corecruit.com) for the current status.

In the meantime

There is no workaround at this time. Your recording data is not lost, it's a processing/reference issue, not a data loss issue.

We'll post an update here as soon as the issue is resolved. If you're affected and need immediate help, contact our support team at support@corecruit.com.

We're aware that some calls are taking longer than usual to process, and in some cases failing to process at all.

This is being caused by an issue with a third-party provider, Twilio, who we rely on for our calling infrastructure. Their team has identified the issue and is actively working on it, and we're in direct contact with them to help resolve this as quickly as possible.

There is no workaround at this time. Calls affected by this issue should process automatically once the underlying issue is resolved.

We'll post an update here as soon as the issue is resolved. If you're affected and need immediate help, please contact our support team.

Bots calls are stuck in processing and may result in transcription failures. We have identified the issue as a problem with a sub-processor and we are working on restoring functionality. 

Calls have been recorded but are failing to transcribe. 

We will reprocess calls as this issue is resolved. 

Who is affected

We're still determining the scope of who's impacted and we'll update this section as we learn more.

Current status

Investigating. We'll post an update here as soon as the issue is resolved. If you're affected and need immediate help, please contact our support team.

The issue has been resolved. We identified the root cause and deployed a fix and the app should now be performing normally. Total impact time was approximately 30 minutes from detection to resolution.

If you're still experiencing problems, please reach out to our support team. Thank you for your patience.

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We're aware that some users may be experiencing intermittent errors and stability issues across CoRecruit. Our team is actively investigating and we'll update this post as soon as we have more information. 

Some users may notice intermittent errors or degraded performance while using the app. We're still assessing the full scope. We'll post an update here as soon as the issue is resolved. 

If you're affected and need immediate help, please contact our support team.

Choose How Early Your Bot Joins

Want CoRecruit in the room before everyone else, or joining right on the dot? Now you decide.

Here's what you can do:

• Set your bot to join 0, 1, 2, 3, 5, or 10 minutes before your meeting's scheduled start
• Give it a buffer to clear waiting rooms and lobbies before things really get going
• Skip the early arrival altogether and have it join right on time

How it works
Head to Settings → General, and under Bot Settings you'll find Bot Early Join Timing. Pick your preferred lead time from the dropdown, CoRecruit saves it automatically.

This only applies to meetings scheduled from now on. To apply the new timing to meetings already on your calendar, disconnect and reconnect your calendar under Integrations.

Read the full guide →

This issue has been resolved. 

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We have been made aware of periodic connectivity issues resulting is very slow loading times. We are investigating the issue and will post an update as soon as we have one.

Update: This was an issue with Assembly.ai, our transcription sub-processor. This has now been resolved.

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We're aware that in some cases, meeting transcriptions are currently taking longer than usual to process. Transcripts that would normally appear shortly after a meeting are being delayed by approximately 20 minutes.

Who is affected
All users. Any meeting that has recently completed may show a delay before the transcript and AI-generated content appears.

Current status
Investigating. Our team is looking into the cause and working to restore normal processing times.

In the meantime
There is no workaround at this time. Your transcripts will appear, they are not lost, they are just delayed. 

We'll update this post as soon as the issue is resolved. If you need immediate help, please contact our support team.

We're aware that some users are experiencing an error when trying to connect a new Google Calendar to CoRecruit. The connection fails during authorisation and does not complete.

Who is affected
Users attempting to connect a Google Calendar for the first time, or reconnect an existing one. Calendars that are already connected are not affected.

Current status
Investigating. Our team has identified the error and is actively working on a fix.

In the meantime
There is no workaround at this time. If you've already connected your calendar previously, it should continue to work normally.

We'll update this post as soon as the issue is resolved. If you need immediate help, please contact our support team - support@corecruit.com