Bots calls are stuck in processing and may result in transcription failures. We have identified the issue as a problem with a sub-processor and we are working on restoring functionality. 

Calls have been recorded but are failing to transcribe. 

We will reprocess calls as this issue is resolved. 

Who is affected

We're still determining the scope of who's impacted and we'll update this section as we learn more.

Current status

Investigating. We'll post an update here as soon as the issue is resolved. If you're affected and need immediate help, please contact our support team.