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Issue
4 weeks ago

Resolved: Delays with calendar syncing and meeting processing — we're working to resolve this as quickly as possible.

We wanted to give you a heads-up about two issues we're currently working on fixes for.

Calendar syncing delays: Some users are experiencing delays in calendars syncing across the app. Our team is actively working on a fix and you should see an improvement very soon.

Meeting processing delays: If you've recently finished a meeting and don't see the processed results yet, please rest assured that your call data is safe and captured. Our processing queue is simply longer than usual, which is causing a backlog in generating your final summaries and analytics. Our engineering team is actively working to clear the backlog and restore normal processing speeds.

We apologise for any disruption this may cause and thank you for your patience while we get everything back up to speed. We'll keep you updated as things improve.

Issue
a month ago

Resolved - PDF downloads showing blank pages for some users, we're working on a fix

We're aware that some users are experiencing blank PDFs when downloading their follow-up materials. We're sorry for the disruption. 

Our team has identified the issue and is actively working on a fix and we're aiming to have this resolved shortly. No action needed on your end. 

We'll follow up here once the fix has been released. Please reach out to our support team if you have any urgent needs in the meantime.

Issue
a month ago

Scheduled Maintenance Window Addressing Recent Cloudflare Downtime - Completed Successfully

Our scheduled maintenance is now complete and all systems are fully operational.

As a reminder, this work was done to reduce our dependency on Cloudflare and implement a long-term fix for the intermittent reliability issues some of you may have experienced over the past couple of weeks. We're confident these changes will meaningfully improve the stability of CoRecruit going forward.

Everything should be back to normal including the dialer, calendar syncing, and real-time features. If you notice anything out of the ordinary, please don't hesitate to reach out to our support team and we'll look into it right away.

Thank you for your patience tonight. We really appreciate it.

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Over the past couple of weeks, you may have experienced intermittent reliability issues with CoRecruit. These were caused by scheduled maintenance and outages from Cloudflare, one of our core infrastructure sub-processors.

Tonight, we're taking proactive steps to reduce our dependency on Cloudflare and implement a long-term fix to prevent these issues from affecting you going forward.

When: 9:00 PM – 11:00 PM EST (Tuesday, 1–3 PM AEDT / 3–5 PM NZDT)

During this window, you may experience brief interruptions to:

  • Calendar syncing and real-time features
  • Caller ID verification
  • The dialer

We don't expect the full two hours to be needed, we're just giving ourselves enough buffer to complete and verify the changes safely. If you need to record a meeting during this window, use the desktop app for local recording as a backup.

We'll post an update here as soon as everything is confirmed operational. Thank you for your patience, we know reliability is critical to your workflow and we're committed to getting this right.

Issue
a month ago

Resolved: Cloudflare Maintenance May Cause Slowdowns for Some Users Today

Cloudflare is currently performing scheduled maintenance across two US datacenters today that may cause slight slowdowns when loading CoRecruit:

  • 🇺🇸 SMF – Sacramento: Apr 8, 16:00–23:00 UTC
  • 🇺🇸 IAH – Houston: Apr 8, 15:30 – Apr 9, 00:00 UTC

If you experience slow loading times, please try refreshing your browser or app. Disruptions are expected to be temporary. We are monitoring the situation closely.

Link to Cloudflare Live Status

Issue
2 months ago

Meeting Bots Issue Resolved - Recall.ai Outage Fixed.

Update: Our meeting bots and transcription service are back up and running. All services have been fully restored as of 2:45 PM UTC today.

If you missed a recording during the outage, please contact our support team and we'll do our best to help.

Thank you for your patience. 

Resolved: March 24, 2026 at 2:45 PM UTC

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Our meeting bots are currently unable to join calls due to an ongoing issue with one of our service providers. We're monitoring the situation closely and will share updates as they become available.

In the meantime, if you have an immediate meeting to record, please use the CoRecruit desktop app and record locally as a workaround.

We apologize for the disruption and appreciate your patience.

Issue
2 months ago

Resolved: Dashboard Loading Issues

Some users may be experiencing slow loading times in the app dashboard. We believe this is related to scheduled maintenance currently being performed by our infrastructure provider, Cloudflare, which may be causing a slight increase in latency for some regions.

We are monitoring the situation closely. If you experience issues, please try refreshing your browser.

Live status: cloudflarestatus.com

Issue
2 months ago

RESOLVED: We're investigating an increase in failed Caller ID validations

Update: If you were affected by this issue, please reach out to customer support, we will resolve this for you at our end.

We’ve identified a technical issue affecting the registration of new caller ID phone numbers on CoRecruit.

  • The Issue: An increase in failed validations is preventing new numbers from being added to your CoRecruit account.
  • Current Status: Our engineering team is Investigating the root cause and actively working on a fix.
  • Impact: Minor. Existing verified caller IDs are unaffected and will continue to work as expected.

We apologize for the interruption and will provide an update as soon as a fix is deployed.

Issue
3 months ago

RESOLVED: Delayed processing of some calls and meetings.

This has now been resolved.

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A few of our customers are still experiencing slower meeting processing. We are monitoring this, and expect meeting processing times to be back to normal shortly.

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We’re currently experiencing delays in processing some call and meeting recordings due to an ongoing issue with one of our transcription providers. 

Your recordings are not lost. All affected calls and meetings have been safely captured and will be processed automatically once the issue is resolved.

We’re actively monitoring the situation and will update this page as soon as normal processing resumes. Thanks for your patience.


Issue
3 months ago

RESOLVED: Temporary Issue: Incoming VoIP Calls Not Ringing in Browser

Note: This issue has now been resolved.

We’re currently experiencing an issue where incoming VoIP calls are not ringing in the browser.

Our team is actively investigating and working on a fix. This is a temporary issue, and we’ll post an update as soon as it’s resolved.

Thanks for your patience, and sorry for the inconvenience.