We're aware that some users are experiencing errors during call transcription. Our team is actively investigating and we'll update this post as soon as we have more information.

Who is affected

Users generating transcripts from calls may encounter errors during processing.

Current status

Investigating — we've traced the issue to one of our transcription sub-processors and are working with them to resolve it. You can check their status at - https://status.assemblyai.com/

In the meantime

There is no workaround at this time.

We'll post an update here as soon as the issue is resolved. If you're affected and need immediate help, contact our support team.

— The CoRecruit Team

We're aware that some phone call recordings aren't fully processing. The recording is intact, but the meeting isn't able to reference the file yet.

Who is affected

Meetings with phone call recordings from our telecom provider. If your recording appears missing or unavailable, this issue is likely why.

Current status

Investigating. We don't yet have an ETA but will update this post as soon as we do. In the meantime, please check our status page (https://status.corecruit.com) for the current status.

In the meantime

There is no workaround at this time. Your recording data is not lost, it's a processing/reference issue, not a data loss issue.

We'll post an update here as soon as the issue is resolved. If you're affected and need immediate help, contact our support team at support@corecruit.com.

We're aware that some calls are taking longer than usual to process, and in some cases failing to process at all.

This is being caused by an issue with a third-party provider, Twilio, who we rely on for our calling infrastructure. Their team has identified the issue and is actively working on it, and we're in direct contact with them to help resolve this as quickly as possible.

There is no workaround at this time. Calls affected by this issue should process automatically once the underlying issue is resolved.

We'll post an update here as soon as the issue is resolved. If you're affected and need immediate help, please contact our support team.

Bots calls are stuck in processing and may result in transcription failures. We have identified the issue as a problem with a sub-processor and we are working on restoring functionality. 

Calls have been recorded but are failing to transcribe. 

We will reprocess calls as this issue is resolved. 

Who is affected

We're still determining the scope of who's impacted and we'll update this section as we learn more.

Current status

Investigating. We'll post an update here as soon as the issue is resolved. If you're affected and need immediate help, please contact our support team.

The issue has been resolved. We identified the root cause and deployed a fix and the app should now be performing normally. Total impact time was approximately 30 minutes from detection to resolution.

If you're still experiencing problems, please reach out to our support team. Thank you for your patience.

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We're aware that some users may be experiencing intermittent errors and stability issues across CoRecruit. Our team is actively investigating and we'll update this post as soon as we have more information. 

Some users may notice intermittent errors or degraded performance while using the app. We're still assessing the full scope. We'll post an update here as soon as the issue is resolved. 

If you're affected and need immediate help, please contact our support team.

This issue has been resolved. 

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We have been made aware of periodic connectivity issues resulting is very slow loading times. We are investigating the issue and will post an update as soon as we have one.

Update: This was an issue with Assembly.ai, our transcription sub-processor. This has now been resolved.

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We're aware that in some cases, meeting transcriptions are currently taking longer than usual to process. Transcripts that would normally appear shortly after a meeting are being delayed by approximately 20 minutes.

Who is affected
All users. Any meeting that has recently completed may show a delay before the transcript and AI-generated content appears.

Current status
Investigating. Our team is looking into the cause and working to restore normal processing times.

In the meantime
There is no workaround at this time. Your transcripts will appear, they are not lost, they are just delayed. 

We'll update this post as soon as the issue is resolved. If you need immediate help, please contact our support team.

We're aware that some users are experiencing an error when trying to connect a new Google Calendar to CoRecruit. The connection fails during authorisation and does not complete.

Who is affected
Users attempting to connect a Google Calendar for the first time, or reconnect an existing one. Calendars that are already connected are not affected.

Current status
Investigating. Our team has identified the error and is actively working on a fix.

In the meantime
There is no workaround at this time. If you've already connected your calendar previously, it should continue to work normally.

We'll update this post as soon as the issue is resolved. If you need immediate help, please contact our support team - support@corecruit.com

Recall.ai has identified the root cause and their systems are operating normally again. Bots should now be joining video calls as expected.

They are continuing to monitor closely and applying additional measures to ensure the issue is fully addressed. A final confirmation update is expected by 11:00AM PDT.

Current status: Service has resumed. Recall.ai is applying final measures to confirm full resolution.

We'll post a final update once Recall.ai confirms everything is fully resolved. Thanks for your patience throughout this.

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We're seeing early signs of recovery. Some bots are now able to join video calls, and we're continuing to monitor the situation closely.

Recall.ai has identified the issue and is actively applying mitigations. They've committed to a further update by 8:15AM PDT. You can follow the incident in real time on our status page at https://status.corecruit.com

Current status: Recovering. Recall.ai has identified the root cause and mitigations are in progress. Some bots are joining successfully; others may still be affected.

In the meantime The CoRecruit desktop app remains fully operational and can be used to record your meetings.

We'll post another update once full service is confirmed restored.

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We're aware that bots are currently unable to join video calls. Recall.ai, our video bot infrastructure provider, is experiencing API timeouts and bot failures in their us-east-1 region. You can follow their incident in real time on the Recall.ai status page.

Who is affected: All users attempting to start or schedule bot-joined meetings.

Current status: Investigating. Recall.ai has an active incident underway and has committed to a status update shortly. Resolution is dependent on their team.

In the meantime: There is no workaround at this time. We recommend holding off on scheduling new bot-joined calls until the issue is resolved. In the meantime, the CoRecruit desktop app is fully operational and can be used to record your meetings. If you haven't already, please download the CoRecruit Desktop app through the links in our website footer - https://corecruit.com 

We'll post an update here once service is restored. If you're affected and need immediate help, contact our support team.

We wanted to give you a heads-up about two issues we're currently working on fixes for.

Calendar syncing delays: Some users are experiencing delays in calendars syncing across the app. Our team is actively working on a fix and you should see an improvement very soon.

Meeting processing delays: If you've recently finished a meeting and don't see the processed results yet, please rest assured that your call data is safe and captured. Our processing queue is simply longer than usual, which is causing a backlog in generating your final summaries and analytics. Our engineering team is actively working to clear the backlog and restore normal processing speeds.

We apologise for any disruption this may cause and thank you for your patience while we get everything back up to speed. We'll keep you updated as things improve.