This has now been resolved.

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A few of our customers are still experiencing slower meeting processing. We are monitoring this, and expect meeting processing times to be back to normal shortly.

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We’re currently experiencing delays in processing some call and meeting recordings due to an ongoing issue with one of our transcription providers. 

Your recordings are not lost. All affected calls and meetings have been safely captured and will be processed automatically once the issue is resolved.

We’re actively monitoring the situation and will update this page as soon as normal processing resumes. Thanks for your patience.