Choose How Early Your Bot Joins

Want CoRecruit in the room before everyone else, or joining right on the dot? Now you decide.

Here's what you can do:

• Set your bot to join 0, 1, 2, 3, 5, or 10 minutes before your meeting's scheduled start
• Give it a buffer to clear waiting rooms and lobbies before things really get going
• Skip the early arrival altogether and have it join right on time

How it works
Head to Settings → General, and under Bot Settings you'll find Bot Early Join Timing. Pick your preferred lead time from the dropdown, CoRecruit saves it automatically.

This only applies to meetings scheduled from now on. To apply the new timing to meetings already on your calendar, disconnect and reconnect your calendar under Integrations.

Read the full guide →

This issue has been resolved. 

---

We have been made aware of periodic connectivity issues resulting is very slow loading times. We are investigating the issue and will post an update as soon as we have one.

Update: This was an issue with Assembly.ai, our transcription sub-processor. This has now been resolved.

---

We're aware that in some cases, meeting transcriptions are currently taking longer than usual to process. Transcripts that would normally appear shortly after a meeting are being delayed by approximately 20 minutes.

Who is affected
All users. Any meeting that has recently completed may show a delay before the transcript and AI-generated content appears.

Current status
Investigating. Our team is looking into the cause and working to restore normal processing times.

In the meantime
There is no workaround at this time. Your transcripts will appear, they are not lost, they are just delayed. 

We'll update this post as soon as the issue is resolved. If you need immediate help, please contact our support team.

We're aware that some users are experiencing an error when trying to connect a new Google Calendar to CoRecruit. The connection fails during authorisation and does not complete.

Who is affected
Users attempting to connect a Google Calendar for the first time, or reconnect an existing one. Calendars that are already connected are not affected.

Current status
Investigating. Our team has identified the error and is actively working on a fix.

In the meantime
There is no workaround at this time. If you've already connected your calendar previously, it should continue to work normally.

We'll update this post as soon as the issue is resolved. If you need immediate help, please contact our support team - support@corecruit.com

Recall.ai has identified the root cause and their systems are operating normally again. Bots should now be joining video calls as expected.

They are continuing to monitor closely and applying additional measures to ensure the issue is fully addressed. A final confirmation update is expected by 11:00AM PDT.

Current status: Service has resumed. Recall.ai is applying final measures to confirm full resolution.

We'll post a final update once Recall.ai confirms everything is fully resolved. Thanks for your patience throughout this.

----

We're seeing early signs of recovery. Some bots are now able to join video calls, and we're continuing to monitor the situation closely.

Recall.ai has identified the issue and is actively applying mitigations. They've committed to a further update by 8:15AM PDT. You can follow the incident in real time on our status page at https://status.corecruit.com

Current status: Recovering. Recall.ai has identified the root cause and mitigations are in progress. Some bots are joining successfully; others may still be affected.

In the meantime The CoRecruit desktop app remains fully operational and can be used to record your meetings.

We'll post another update once full service is confirmed restored.

----

We're aware that bots are currently unable to join video calls. Recall.ai, our video bot infrastructure provider, is experiencing API timeouts and bot failures in their us-east-1 region. You can follow their incident in real time on the Recall.ai status page.

Who is affected: All users attempting to start or schedule bot-joined meetings.

Current status: Investigating. Recall.ai has an active incident underway and has committed to a status update shortly. Resolution is dependent on their team.

In the meantime: There is no workaround at this time. We recommend holding off on scheduling new bot-joined calls until the issue is resolved. In the meantime, the CoRecruit desktop app is fully operational and can be used to record your meetings. If you haven't already, please download the CoRecruit Desktop app through the links in our website footer - https://corecruit.com 

We'll post an update here once service is restored. If you're affected and need immediate help, contact our support team.

You can now control exactly what each person on your team can see and do in CoRecruit.

With role-based access, your team admins can assign roles to every member using our three built-in roles (Viewer, Contributor, and Admin) or creating custom roles tailored to how your team works.

What this means for your team:

• Assign the right level of access to every team member
• Create custom roles with exactly the permissions you need
• Manage members and roles in one place under Settings → Roles

Get started: How to manage roles in CoRecruit for admins setting up and assigning roles What role-based access means for you for team members wanting to understand their access

If you have any questions, reach out to us at support@corecruit.com.

We wanted to give you a heads-up about two issues we're currently working on fixes for.

Calendar syncing delays: Some users are experiencing delays in calendars syncing across the app. Our team is actively working on a fix and you should see an improvement very soon.

Meeting processing delays: If you've recently finished a meeting and don't see the processed results yet, please rest assured that your call data is safe and captured. Our processing queue is simply longer than usual, which is causing a backlog in generating your final summaries and analytics. Our engineering team is actively working to clear the backlog and restore normal processing speeds.

We apologise for any disruption this may cause and thank you for your patience while we get everything back up to speed. We'll keep you updated as things improve.

What's happening: We have noticed a high number of errors related to adhoc bot creation. The issue appears to be related to a sub-processor and we are actively investigating.

Impact: Adding adhoc video bots to meetings may fail. Scheduled recordings are not affected.

In the meantime: if you encounter an error when adding an adhoc bot, wait 1 minute and try again. We'll post an update here as soon as we have more information.

We're aware that some users are experiencing blank PDFs when downloading their follow-up materials. We're sorry for the disruption. 

Our team has identified the issue and is actively working on a fix and we're aiming to have this resolved shortly. No action needed on your end. 

We'll follow up here once the fix has been released. Please reach out to our support team if you have any urgent needs in the meantime.

Our scheduled maintenance is now complete and all systems are fully operational.

As a reminder, this work was done to reduce our dependency on Cloudflare and implement a long-term fix for the intermittent reliability issues some of you may have experienced over the past couple of weeks. We're confident these changes will meaningfully improve the stability of CoRecruit going forward.

Everything should be back to normal including the dialer, calendar syncing, and real-time features. If you notice anything out of the ordinary, please don't hesitate to reach out to our support team and we'll look into it right away.

Thank you for your patience tonight. We really appreciate it.

------

Over the past couple of weeks, you may have experienced intermittent reliability issues with CoRecruit. These were caused by scheduled maintenance and outages from Cloudflare, one of our core infrastructure sub-processors.

Tonight, we're taking proactive steps to reduce our dependency on Cloudflare and implement a long-term fix to prevent these issues from affecting you going forward.

When: 9:00 PM – 11:00 PM EST (Tuesday, 1–3 PM AEDT / 3–5 PM NZDT)

During this window, you may experience brief interruptions to:

• Calendar syncing and real-time features
• Caller ID verification
• The dialer

We don't expect the full two hours to be needed, we're just giving ourselves enough buffer to complete and verify the changes safely. If you need to record a meeting during this window, use the desktop app for local recording as a backup.

We'll post an update here as soon as everything is confirmed operational. Thank you for your patience, we know reliability is critical to your workflow and we're committed to getting this right.